Shipping & Returns

Please note all orders are shipped directly from the UK warehouse and can take up to an estimated 8-10 Working Days. Express shipping is available and can take up to an estimated 2-4 Working Days.

Urban Retreat's returns and exchanges policy has been created with your satisfaction in mind, and they guarantee that your experience with URBAN RETREAT will be easy and worry-free. I'm convinced you'll love the products, but if you don't Urban Retreat has got you covered!

WITHIN 14 DAYS OF DELIVERY

You are eligible for a full refund of the purchase price (less shipping & handling).*Refunds are based on the total amount originally paid for the product, including any reduction in price due to the use of discounts or product credit.